FAQ

PRICES

What’s included in the price?

Everything related with the tour: food, drinks, transport if necessary and VAT are included as well as our local bilingual guides.

Are the prices offered on the website per person?

Yes. Tour prices given are per person.

Do you have special rates for groups?

Yes, we have group rates for over 10 guests. Get in contact with us for further information.

Does the price of Michelin Star restaurants tasting menu include the beverage?

No, it doesn’t. Beverage must be paid at the restaurant.

GROUPS SIZE

How many people minimum is required to run a tour?

Eat San Sebastian requires a minimum of 2, 4 or 10 guests depending on the experience you choose. If you are 2 people that would like to book an experience of more guests, you can join a group that hasn’t reached the maximum number of guests required.

Can I book a tour with only 1 person?

We do offer the option to sign up for a tour as a solo traveler, however we reserves the right to cancel or reschedule a tour that does not meet the two person minimum.

How many people maximum is allowed to run an experience?

We believe that small groups work better if you want to have a great experience. Generally, our groups have a maximum of 10 guests per experience, but you can check the details in each experience’s description.

What happens if the tour I booked does not reach the mínimum number of guests required?

We will contact you 72 hours before the experience date to inform you that it may be cancelled. We will contact you again 48 hours before it to confirm if we are finally running the experience. If not, we will provide you some other alternatives or the full refund of the amount paid.

PRIVATE SERVICES

Do you offer private tours?

Yes, of course. Please contact us and let us know what are you looking for.

Do you offer tailor-made services or corporate experiences?

Absolutely. We have a portfolio of activities not included on the website. Feel free to ask us about these unlisted possibilities. We hope that the experience descriptions will spark your imagination and give you a sense of what's possible. Call or email with any questions, to talk over your ideas, or if you need some guidance in setting up your itinerary.

Do you offer airport transfers?

Yes, of course. Get in contact and give us your details.

FOOD REQUIREMENTS

What happens if I have any vegetarian or dietary restriction?

Please, let us know about any food allergies and/or dietary needs or restrictions you may have at the time of booking. They must be disclosed to us prior to tour commencement. We cannot guarantee that any dietary needs or restrictions can be accommodated given the nature of the tour programs, but we will do our best to work with you.

BOOKING & CANCELATIONS

How do I book a tour?

You can do it by our website. First, register yourself and then you can use the online booking system to book your tour. Once booked, you will receive a confirmation by email.

I booked a tour but haven’t received a confirmation?

Check your spam folder and if you still haven’t received anything, email info@eatsabsebastian.com and we will re-send you confirmation.

Do you accept cancellations?

Yes. We accept cancellations with full refund up to 30 days before the start date of the reservation. Refunds will be paid a 10% fee on all cancellations made within 20 days from the date of the event. Cancellations made between 8 and 20 days before the event will receive a 50% refund . Cancellations notified within 7 days before an event will not be refunded. In case you need to cancel your booking, we will be more than happy to reschedule their activities in the future.

AVAILABILITY

What if the tour I would like to book isn't available on a date?

Get in touch with us and we will do our best to open a new date that suites you.

Is there any problem if I need to change the booking date?

No. Changes are subject to availability but we will do our best to change your date booking. There is a fee of 5% charged for itineraries changed within 48 hours of an event.